👥Ways of working

We have developed ways of working statements that are intended to unite our project teams around shared goals, values, and best practices and to encourage a continuous improvement mindset.

Here are the twelve statements we’ve landed on so far:

• We encourage clients to be an active part of the team because we know their deep domain expertise combined with our specialist knowledge helps us deliver better outcomes.

• We partner with clients to prioritise the work that will generate the greatest value and impact.

• We follow a pattern of meetings we refer to as ceremonies that enable us to track our progress and be accountable for the work we are committed to.

• We visualise our work in progress to help communicate our status, and if there are issues blocking us from releasing it.

• We share accountability for the quality of what we release.

• We encourage regular research with audiences, and their requirements underpin how we prioritise what we build.

• We collaboratively agree on what standards and outcomes we need to meet for a piece of work to be releasable. This ensures we deliver what we intend to and it doesn’t have unexpected consequences.

• We believe work only counts when it is released, so teams should prioritise completing things over starting new things.

• After release, we strive to learn from the things we’ve built to steer and direct the roadmap.

• We all take accountability for how we pick work up and put it down.

• We strive to create the simplest solutions that deliver the greatest value.